Privacy Policy

1️⃣ Information We Collect

We collect information you provide directly to us when you:

• Book a repair: Name, phone number, email address, delivery address, pincode, city and state.
• Create an account: Name, email, phone number and password (stored encrypted).
• Contact us: Name, email, phone number and your message.
• Use our website: IP address, browser type, pages visited and time spent (via cookies).

We do not collect or store payment card details. Payments are processed through secure third-party gateways after repair completion via a link sent to your email.

2️⃣ How We Use Your Information

We use your personal information to:

• Process and fulfil your repair bookings
• Send order confirmations, repair status updates via WhatsApp and email
• Coordinate pickup and delivery with our courier partners
• Respond to your queries and provide customer support
• Send promotional offers and service updates (only with your consent)
• Improve our website and services based on usage patterns
• Comply with legal obligations

3️⃣ Information Sharing

We share your information only with:

• Courier Partners: Delhivery, DTDC, Shiprocket and India Post — for pickup and delivery of your equipment.
• Payment Gateways: Secure third-party payment processors — for processing payments via the link sent to your email after repair completion.
• WhatsApp Business: For sending order status notifications.

We never sell your personal information to third parties for marketing purposes.

4️⃣ Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing, and restricted access controls to protect your personal information.

5️⃣ Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@cricketgearlab.com.

6️⃣ Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function (login sessions, cart).
• Analytics cookies: Help us understand how visitors use our site (Google Analytics).

You can disable cookies in your browser settings, though some features may not work correctly.

7️⃣ Contact Us

For any privacy-related questions or requests, contact our Data Controller:

• Email: info@cricketgearlab.com
• Phone: +91 75551 28049
• Address: B-17, Rohtak Rd, Surya Enclave, Paschim Vihar, Delhi, 110056